Legal
Refunds & cancellations
How holding fees and cancellations work when you book through the EvReserve app.
Driver bookings
When you cancel a confirmed booking in the app, the refundable portion of your holding fee depends on how far in advance you cancel. This is shown before you confirm cancellation.
- 60+ minutes before start, up to 100% of the holding fee refunded
- 30 to 60 minutes, partial refund (typically 75%)
- 15 to 30 minutes, partial refund (typically 50%)
- Under 15 minutes, minimal or no refund
No-shows and late cancellations may affect your trust score and future booking flexibility. View trust history in the app under Profile.
What this policy covers
This policy covers EvReserve booking holding fees and platform charges. Physical charging energy and on-site fees charged by the charge point operator may be separate and governed by that operator's terms.
Payment processing
Refunds are returned to the original payment method via Stripe. Processing times depend on your card issuer (typically 5 to 10 business days).
Disputes
For billing issues contact evreserve@iobytesolutions.com with your booking reference from the app.